Customer Testimonials

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Google Nov 11, 2024

I purchased my 3rd vehicle from Toyota of Scranton on 11/7. I returned to the same salesman who has sold me my other 2 vehicles. I did so because Jordan Printz works hard to get u in a vehicle and at a fair monthly payment. The gentleman who took care of my paperwork was also diligent and moved me thru the process quickly. My whole deal took about 2 and half hours and took my truck home. I will continue to visit Toyota of Scranton for my vehicles.

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Google Nov 11, 2024

This dealership has always been a pleasure to deal with. They are professional, friendly, knowledgeable, and helpful. We just bought our fourth vehicle from them because we know they can be trusted to do what is right for us. G was great in helping us find the right car, and Matt was terrific in getting all the paperwork taken care of. Can’t say enough wonderful things about these guys!! Thank you!

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DealerRater Nov 10, 2024

My husband dropped off the car. They turned off my automatic headlights I did figure them out while on the side of the road in the dark. All is good

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Google Nov 9, 2024

This Cinderella found her slipper at Toyota of Scranton! For me, safety and comfort behind the wheel is foremost, so our Certified RAV4 is a perfect fit. This was our second car purchased at Toyota of Scranton and we drive 70 miles to deal with the friendly folks here. They always have what we’re looking for at the best price – we opted for the Sentinel ceramic coat paint protection and the car looks great. Our salesperson, Doug Stahl was great! Thank you.

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Google Nov 8, 2024

We had an exceptional visit-Jason was wonderful to work with and the work was completed quickly. We really appreciated the cafe vouchers and the fact that the dealership is dog friendly. We'll definitely continue coming to Toyota for our car needs!

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DealerRater Nov 8, 2024

Great organization with dedicated people. They addressed the problem I was having with my Rav and they succeeded in fixing it. Thank you Brian Fowler!!

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DealerRater Nov 8, 2024

Stephanie was so easy to work with. She was friendly and knowledgeable and kept me in the loop the whole time. I highly recommend working with her and Toyota of Scranton.

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DealerRater Nov 8, 2024

Fair purchasing process and good service. My second vehicle from Scranton Toyota in 4 year's.

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DealerRater Nov 7, 2024

Enjoy my experiences at Toyota dealership. Both Brian and Ryan very professional and very knowledgeable

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DealerRater Nov 7, 2024

Service advisor David continues to provide excellent service. It is a pleasure to utilize Toyota of Scranton.

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DealerRater Nov 7, 2024

They were very helpful. They went above and beyond too take me home, and bring my car back too Toyota for my new tires. I didn’t realize it would take that long, and I had to get home. I really appreciated it!!!

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DealerRater Nov 6, 2024

Friendly and informative and detailed about what I was getting into with my new car

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DealerRater Nov 6, 2024

Alan was professional, courteous and friendly. He kept us up to date on the progress of our vehicle service and explained all recommendations

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DealerRater Nov 5, 2024

So far the problem that I had is resolved. And my trucks heat is working. Thank you for the good work

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DealerRater Nov 4, 2024

Toyota of Scranton has been very good to me first with leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me the car always checks in when he sees me in for maintenance.

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DealerRater Nov 2, 2024

Always THE best service and professional staff A great place to take your car.or truck

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DealerRater Nov 2, 2024

Well organized. Good service. Could avoid having so many different people communicating with customers via email text etc.

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DealerRater Nov 2, 2024

I’m not saying I hope I bust up my car again, but if I do I will be so glad to have Devin and Toyota to take care of it for me! They’re all rockstars.

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DealerRater Nov 2, 2024

Nickell my sales person was great. She maintained contact with me from my initial visit and made making my easy. Toyota of Scranton excels in all their departments. I have been a loyal customer since 2010. The environment is friendly, capable an stress free. The service department is top shelf!

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DealerRater Nov 2, 2024

Excellent service all around. I would never buy a car or truck from anyone else.

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Google Nov 1, 2024

It was very good. They took care of everything and told me they reached out back out in six months or sooner if I needed it I appreciated that thank you five stars service.

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Google Nov 1, 2024

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DealerRater Nov 1, 2024

They worked hard on getting us the best experience buying the Truck. Treated us to food and drinks while waiting. I would rate them as the Best Dealership in our area. Salesman should get a raise for how professional he was. I have told many many people about our experience. This is the 2nd Truck I have bought at this Dealership

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DealerRater Nov 1, 2024

Excellent service from service department work was done in a timely fashion and explained very well

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DealerRater Nov 1, 2024

A great place to do business. Only one thing I would do differently if I were in charge. Dealer Rater would not be my choice to gather reviews.

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Google Nov 1, 2024

Toyota of Scranton made the car buying process easy. Ahmad was great to work with.

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Google Oct 31, 2024

All staff very accommodating. They go out of their way to assist you.

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DealerRater Oct 30, 2024

Courteous, professional and knowledgeable personnel. Inappreciate how organized ans streamlined the checkin and pick up is. And the comfortable waiting area with snacks is a nice plus!

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DealerRater Oct 30, 2024

It is always pleasant. At this Toyota service center. I have never been disappointed. Clean waiting area. Attentive service managers and even a snack bar.

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Google Oct 30, 2024

(Translated by Google) Very kind and efficient in their work, they explain very well (Original) Muy amables y eficas en su trabajo explican muy bien

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DealerRater Oct 29, 2024

Excellent service! A great experience for the first time. And a nice purchase from Toyota of Scranton!

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DealerRater Oct 29, 2024

Toyota of Scranton is my go to dealership for sales and service in our area

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DealerRater Oct 29, 2024

I had a very good time it was nice place very clean nice people thank you

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DealerRater Oct 29, 2024

I haven't had any issues here as of yet! Employees are kind and courteous, as well as helpful. They have a comfortable waiting room while your vehicle is being worked on, and they give you a clear estimated time that you will be there!

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DealerRater Oct 29, 2024

Overall satisfied with the service performed on my 21 4Runner. They need to bring back the carwash.

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Google Oct 28, 2024

Service was exceptional! Doug did an amazing job surprising our daughter. Joe Gatto was very helpful. Always a great experience with Toyota

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Google Oct 28, 2024

Great experience. Always top notch. Dave Greico got it all right 100%. Easy place to sit at and wait to do work if you are going to only be a couple of hours

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DealerRater Oct 28, 2024

The staff at the dealership is always prompt and courteous. They are knowledgeable and helpful. The waiting area is clean and bright. It's a nice plus to be able to get a little lunch (on you) while waiting.

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DealerRater Oct 28, 2024

Going into Toyota of Scranton is always a positive experience. My service Advisor Jason is always polite and answers all of my questions when I come in for service.

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DealerRater Oct 27, 2024

Toyota of Scranton and Brian Burgess are wonderful. Brian was so helpful and full of information that helped me decide on which vehicle I wanted. I’ll definitely choose Toyota for my next purchase.

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DealerRater Oct 27, 2024

Very knowledgeable and pleasing to deal with. It is a positive experience knowing that David will be there to support and assist me in the process of having my vehicle serviced in the future.

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DealerRater Oct 27, 2024

Chelsea was wonderful to deal with. It was an excellent experience . Will definitely return for our car service needs.

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Google Oct 26, 2024

I had the best experience buying my new car. The customer service was amazing. Every person I met with was kind, patient and very knowledgeable. If anyone is in the market for Toyota, I would recommend Scranton. They are not pushy, they make you feel comfortable. I was offered refreshments while I waited. The staff was thorough going through my new vehicle and explaining features. Thank you Toyota of Scranton!

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DealerRater Oct 26, 2024

Emily was awesome to deal with!! I live over a hour away so I asked for pictures then what they had listed on line. She had no issues with doing that, she even sent pictures of the flaws on the car (It was used). That builds trust right from the start. Justin in finance is great. Lets face it no one likes the "paperwork", the process was quick and ZERO pressure. I enjoyed talking with him and who says that about a numbers guy?!?! It was a all around great experience I cant thank Emily and the rest ...

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Google Oct 26, 2024

I had a great experience purchasing a used car from this dealership. My sales professional was Emily Hardinger. She was great throughout the whole process! I live over an hour away so we did a lot of communicating through telephone calls and text messages and it went flawless! I wanted more pictures than they had online she took the pictures sent them to me through a text message and answered every question that I have. I was buying a used vehicle and what I liked the most was she even sent me pictures of the flaws on the vehicle!!! These ...

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DealerRater Oct 25, 2024

Honesty. When issue was explained Toyota of Scranton did the correct thing. Thank you Brythonic much.

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Google Oct 24, 2024

I was looking a truck, with a specific color and options. I Was on car gurus searching for a while and wasn’t finding anything. I searched on google just to see what was out there and the truck I was dreamt of, I found in a sponsored ad on google. The process was very thorough and Emily H. was very helpful and professional. Her and Justin C. (Finance) are really great people and very helpful. They made me and my partner feel welcomed. I highly recommend Toyota of Scranton and Emily and Justin.

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DealerRater Oct 24, 2024

Ahmad was wonderful he helped us every step of the way answered all our questions

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DealerRater Oct 24, 2024

Hailie was very professional from start to finish. She kept me updated and delivered car back to me as promised. It was a delightful experience!

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DealerRater Oct 23, 2024

Both Hannah and Justin provided excellent service! I’ve never had a better car buying experience and these two should be given a raise as far as I’m concerned! If they are examples of how customers are treated then Toyota of Scranton is exemplary!

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Google Oct 23, 2024

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DealerRater Oct 23, 2024

Hailee helped us with our service appointment. She also helped to schedule future appointments. The service was excellent. We didn’t have to wait very long and we were able to have lunch at the cafe counter while the work was being done.

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DealerRater Oct 23, 2024

Great service and techs are Bowery nice. I have been going to dealer ship for 4 years.

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Google Oct 23, 2024

Took about 1 1/2 for an oil change. It’s was complimentary and it came with a drink and snack.

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DealerRater Oct 23, 2024

The best dealership to buy new or used cars from! Thank you Toyota of Scranton!

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DealerRater Oct 22, 2024

The purchase of my vehicle was smooth and handled in a very professional and timely manner

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DealerRater Oct 22, 2024

Overall excellent. Sales and service are superb. Toyota of Scranton seems to be a well oiled machine.

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DealerRater Oct 21, 2024

The service was excellent. Pricing of parts seems a bit outrageous. The only thing stopping me from coming for every maintenance is cost of parts.

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DealerRater Oct 21, 2024

Service was quick & Ashley was friendly & professional. Enjoyed the coffee & bun while waiting & the tv

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Google Oct 21, 2024

My experience was really well, very friendly people! The whole process was so smooth. I appreciate all the help they did for me with the buying process. They went above and beyond to work with my monthly payment budget, for that I'm very grateful.

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Google Oct 21, 2024

Great service, as always. Caisey is very professional and helpful.

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DealerRater Oct 21, 2024

My purchase was smooth with no problems. The finance manager was super. All my needs were met and in a timely manner.

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DealerRater Oct 20, 2024

Dave was a great service man. He never tries to sell you anything that you do nnot need

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DealerRater Oct 20, 2024

Service was great timely manner communication was key. They were on top of their game and I would recommend anybody across-the-board to go there for their services.

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DealerRater Oct 19, 2024

The service attitude was very good. They also asked my sister and I to sit together in the company and gave us breakfast.

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DealerRater Oct 18, 2024

Very helpful and. Very knowledgeable and very polite and very friendly Answered all of my questions

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DealerRater Oct 18, 2024

David is the best service advisor! Everything was done quick and efficient, Toyota is amazing!

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DealerRater Oct 18, 2024

Excellent service/product was just as described and installed in a timely manner great job

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DealerRater Oct 18, 2024

Good, people were kind and easy to work with and they try hard to get u in the right car at the right price

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DealerRater Oct 18, 2024

excellent dealership. I never had such a easy time buying a new vehicle would definitely come back again

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DealerRater Oct 17, 2024

Knowledgeable , polite and accommodating , no pressure, answered all of our questions, would highly recommend this dealership

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DealerRater Oct 17, 2024

Everyone that worked with me were very professional and helpful. The sale went very smooth.

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DealerRater Oct 17, 2024

I was able to complete the majority of this vehicle purchase over the phone and online due to residing 1 1/2 hrs away in upstate New York. Upon arrival at Toyota of Scranton, I was greeted by my salesman Doug Stahl. He was extremely helpful and knowledgeable throughout the entire transaction. I was also introduced to the owner who was amazing. The vehicle I purchased was washed and waxed upon arrival. The IT employee (sorry but forgot his name) spent over 45 minutes with me inside my new vehicle explaining everything about it. The entire purchase from start to finish took approximately 2 hours ...

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DealerRater Oct 17, 2024

Complaint:, which I usually don't have dealing with Toyota of Scranton. I will Again, have to take our vehicle down to reset the maintenance alert. I live approximately 30 miles from the dealership and I am not happy with having to travel just to have this reset. This should be on a check list to insure it is reset!!!!!

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DealerRater Oct 16, 2024

This was my first time there for scheduled maintenance and they said how long it take and kept their word. This was a very positive experience and will go again.

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DealerRater Oct 15, 2024

Excellent dealership! Would not go anywhere else. I have been a customer for over 20 years

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DealerRater Oct 15, 2024

Toyota of Scranton is an excellently managed Dealership. Jason P. was extremely professional and efficient communicator for all my vehicle concerns. The cafe and setting are comfortable and relaxing making my wait very enjoyable. Thanks for the great experience. John A. Vaccaro

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Google Oct 14, 2024

Awesome deal on CPO Prius … many thx to salesperson Kevin and Finance Mgr Justin for making the process painless.

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Google Oct 14, 2024

I had a great experience here! Adrianna helped me out as well as Jason to get me the car I wanted and I couldn’t be happier!

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Google Oct 14, 2024

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DealerRater Oct 13, 2024

My experience at Toyota of Scranton was a very positive one, I have no complaints.

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DealerRater Oct 12, 2024

Great customer service Great customer service Great customer service Great customer service Great customer service

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DealerRater Oct 12, 2024

Great work with my sienna and great customer service!! I will definitely bring my car again here!

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DealerRater Oct 12, 2024

Ebrahin was amazing and made our experience with Toyota positive. I would recommend him to everyone and anyone. He was so kind and attentive. He made sure to keep us up to date throughout the whole process.

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DealerRater Oct 11, 2024

I found the experience to be both pleasant and satisfying. The staff was polite and knowledgeable and I would recommend this dealership to other people.

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DealerRater Oct 11, 2024

Extremely knowledgeable and professional from knowledge of the vehicle itself, to the finance options and follow-up services offered with the purchase of the vehicle. Strongly feel comfortable dealing with Emily and Scott.

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DealerRater Oct 11, 2024

Went in for a recall, the staff that I worked with were extremely friendly and helpful .

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Google Oct 10, 2024

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DealerRater Oct 10, 2024

Service was great and excellent. They are always checking on you and the kindness of everyone there is absolutely wonderful

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DealerRater Oct 10, 2024

Dan was super efficient and got the job done with no issues. He always goes above and beyond!!

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DealerRater Oct 10, 2024

The people were wonderful. A lot of vehicles to choose from. Great people to work with.

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DealerRater Oct 9, 2024

Ms. Politz recognizes me when I come for service at Toyota of Scranton. She is polite, professional and efficient ... consistently! She takes the time to explain options available to me re: service issues. She represents Toyota's Brand very well and is the type of employee a customer wants to deal with. Scranton Toyota is 'simply the best!'

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DealerRater Oct 9, 2024

I found what I was looking for at a great good price. Very helpful in helping me work the numbers to an affordable debt service.

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Google Oct 9, 2024

I was searching for a Tacoma- these guys had exactly what I was looking for at a great price. The service was super!!! They got me a great interest rate and I was able to pick up quickly. “G” was especially nice and helpful and Justin in financing got me a great interest rate! Worth traveling to!

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DealerRater Oct 8, 2024

Honest. Fair. helpful. insightful. accommodating. They made doing business a pleasure. Especially the breakfast bonus!

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DealerRater Oct 8, 2024

dealing with Toyota is good and the workmanship is great but the labor cost is too high a good customer should get reduced labor charges and senior discounts should apply

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DealerRater Oct 8, 2024

It was a very pleasant experience. Everyone was , helpful and considerate my questions were answers quickly and professionally

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DealerRater Oct 8, 2024

I think the service is excellent and service advisor, Kacie Grieco, is wonderful and very helpful.

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DealerRater Oct 8, 2024

I was treated well and felt the service on my vehicle was done well in a fairly timely manner.

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DealerRater Oct 8, 2024

Service was great, Jason always is helpful and friendly. Waiting area is clean and comfortable.

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