Customer Testimonials
Scare tactics and incorrect diagnosis. Ashley said car wasn’t drivable, but it’s not even needing a repair. Sales called to offer $500 for vehicle before Ashley had called to go over the service diagnosis. Horrible and fraudulent service. We will never return
Doug was great!
They service was great and the vehicle was finished quickly!
Eddy was great! A part on my fairly new Toyota was recalled and they replaced it free of charge. Eddie was nice, even though I hadn’t been a previous customer. Communication was clear all through the process!
Purchased 6 vehicles in my life.. will not purchase anywhere else.. Doug fantastic salesman..
This was my second of two complimentary service visits. It was exactly the same as my first visit, PERFECT!
Service was good . Quick and organized. Had to come back to have service message on dash reset because they forgot. Otherwise good.
Great service, abry one was bery helpful and friendly, thank for your service I will definitely recommend this dealer to anyone
Excellent service!
Stephanie has always been a treat, I have been working with her for 3 years now. Recently I called to get in immediately for their tire deal in October and even though the shop was so busy she was able to squeeze me in the next day and even finish early. It’s always a pleasure working with Toyota Scranton and their staff!
salesman was excellent showroom was comfortable and clean .could have used more on lot vehicles to look at
Excellent they communicated every step of the way. Great experience. They made everything easy to complete.
Great dealership. Great service dept. Always very accommodating.
Excellent Service. Professional and efficient
Edward. Kept in informed of the repair on my car , answered any questions or concerns I had , he did not try to sell me anything that was not needed.
My favorite Toyota Service center, and because I travel often i have to frequent several when out of town. Toyota Scranton and Jonathan are tops!
Joshua was beyond instrumental not only in helping me purchase my first car from a dealership, but he asked all the right questions at the absolute most impressionable times and really worked hard to help me make sure I left with a car I could be comfortable and safe in with my family. 10/10 recommend!
Jason was very helpful and got everything I needed done, done on the vehicle.
Sale of new vehicle had alot of added charges I did not request. Toyota decided to NOT rerun the loan amount to correct my payment amount for the next 75 months.
Doug took the time to inspect the car prior to delivery. When damage was found while being delivered he immediately notified me and told me my options that I had pertaining to this purchase.
Place was great, service was excellent waiting room was comfortable. All good
NEVER GO HERE!!!!! Bought our car less than a year from these guys and they never registered it first off. Then transmission blows and they try and tell us we have no warranty on it. Meanwhile I’m looking at the paper that states we paid extra for this warranty. After they had our car for two weeks, they finally set up a “rental” car for us to use (should have been at day 1 stated on warranty paperwork.) then we get our car back, and it’s making all these weird pops and grinds and squeaks from the front end. ... Read More Google - Nov 8, 2026
Great salesman was very helpful
Service delivered in time provided. If it was longer I would be tempted to upgrade my truck.
Everything was great. My only input for improvement is better communication on where to stand and wait for agent. This was way before I dealt with Jason. Jason was amazing. Prior to that I kept being told move away and watch out for cars. You should have a safe place for customers to wait that’s away from the driving lanes. Thank you!
Abe was a no pressure salesman who was knowledgeable, professional and personable. The dealership was clean, friendly and comfortable.
After driving for 7 hours and being at the dealer for hours to buy a specific car I seen they had. These people wasted my time and interest in the car they had. Powered windows weren’t working. They said they’ll fix it while I sign the paperwork to take home I was given a 8.9 Apr by the salesman to later get pulled in a back office by the financial addvisor talking about they can only get me a 11 percent Apr unless I get a co-sign that they can guarantee a better rate. I get the co-sign from a buddy ... Read More Google - Nov 6, 2026
ONE STAR – Toyota of Scranton
My wife and I had an absolutely terrible experience purchasing our new RAV4 at Toyota of Scranton.
The finance department was argumentative, unprofessional, and made us feel extremely uncomfortable. We were rushed through paperwork, given misleading information, and never received a proper explanation of what we were paying for. We were even overcharged on our trade-in payoff.
By the time we finally received our keys, we simply wanted to get out of the dealership. We were so uncomfortable that we couldn't even properly enjoy or learn about our new vehicle.
During a follow-up phone ... Read More Google - Nov 4, 2026
I choose not to write anything and feel this should be a default option! Fifteen
Great service. Fun place to be at didn’t wait. Easy to use next time will call
The team at Toyota of Scranton was very professional. They keep you fully informed on each stage of your service visit.
They seem to really care about their customers and take time to carefully explain any issues
Very good experience start to finish. Josh and all the staff were very helpful, and professional. Love the truck so far. I would highly recommend Josh and the Toyota Scranton dealership.
I liked the car and the person selling the car was excellent up to the moment of the sell. He doesn’t have the people skills to be a seller because he is pushy and gets upset with the customer when the customer shows signs of perhaps not buying the product. I feel like I have felt in the past with people trying to sell you a Timeshare while in vacation. They invite you to a Free dinner and if you go in with the mindset of not buying anything because you don’t believe in getting in that kind ... Read More DealerRater - Nov 2, 2026
I took my car in for repairs; I was told it needed a specific part, so I paid for the work—but when I got the car back, it still had the exact same problem I had brought it in to fix.
It was a beautiful dealership with nice people, but I would not buy from them again.
The service department and my service advisor Jon Higgins did great overall and I'll be coming for upcoming maintenance.
Every time I am there the staff are always courteous, keeping me up to date every step of the way.
Everything was great. And the service was on time and Matthew kept me updated on my vehicle.
Excellent customer service, love that I can snack while I wait for the work to be completed
It was a great experience. Jordan was very helpful and knowledgeable with our needs. Justin in finance was helpful too.
Very clean and comfortable waiting room. Services that I requested were completed in a timely manner.
Kacie was absolutely on point with the first service on my new Toyota from Toyota of Scranton. She was so nice and made me feel as if I was the most important customer. She was efficient and knew the service process perfectly. Thank you Kacie!!!
Thomas & Matt were very pleasurable people to deal with. My next truck will be purchased there again. Thanks again
Always courteous and professional service! This is the second vehicle I bought from Toyota Scranton and I can’t say enough about them! Their service department is fantastic!
Very clean staff friendly atmosphere is pleasant. My time spent there has been a good experience.
Outstanding service as usual. Get service every 6 months. My service representative, David, was very accommodating and genuinely concerned about my best interests.
Fantastic service always. Jason is always very nice, kind, and considerate. The waiting room is spotless, cozy, and decorated very very nice ! Thank you for the $10.00 for the little cafe. It’s a very nice treat. We have a dodge but come to a Toyota service center so that speaks volumes!
Great dealership and staff. They go above and beyond for my purchases. From the beginning to finalization they are there every step of the way. I couldn’t ask for better sells service and all around care.
They did a great job getting me in my new 2026 Toyota Camry se I love it great.
Very pleased with this dealership is always this is my fourth or fifth car I’ve gotten from them always courteous very prompt never pushy. They do a fantastic job and I will continue to come back.
As usual I have a great service, absolutely very high in price, but Ashley is a wonderful very professional and pleasant personality
Fast and honest while easy to do business with and will continue in the future
Years of positive experience with Toyota and other brands at this dealership with our service advisor, Kacie Grieco, keeps us loyal customers.
Excellent service. I was out in the time promised. The waiting room accommodations were exceptional.
Josh Sowers was very professional ,patient, kind and helpful with purchase of my new ride. Everyone was so nice and accommodating. It was an awesome experience. I highly recommend this dealership.
Like what they do for First Responders and personably towards customers did g by fact the Ft TV vvbbvhmvff C ffvvb
Toyota of Scranton was the best dealer experience I have ever had. Communication was great, pricing was upfront and the entire staff was helpful and friendly. My only regret is that I live 100 miles away so I can’t be there as often as I would like.
This was by far the best dealer experience I’ve ever had. From the moment I spoke with Ahmad on the phone to the moment I drove off the lot. Pricing was upfront and honest and better than my local dealers. Everyone was friendly and helpful. I highly recommend.
I didn’t and don’t understand why I was charged $190 and change for the tech to look at my car and come up with nothing but maybes that would have cost me $1000 just to try. I sat with my car for around 3 hours and then left to go to work and the girl was in touch with me. When I got my car back I took it to my mechanic the next day and he had it diagnosed and fixed for less than $400 and it wasn’t either of the ideas Toyota thought it was. Kind of disappointing all ... Read More Google - Oct 14, 2026
Very polite and she kept me updated on my car. I would recommend Toyota to my family
Dealership is comfortable with customers waiting, area is clean and staff is knowledgeable and pleasant, not pushy for their products
"Always an A+ experience at Toyota of Scranton. The staff is polite, efficient, and keeps you well-informed on your vehicle's status. Shout-out to the service team for making routine maintenance and inspections stress-free and smooth. Easily the best service center around!"
Great dealership will always buy my truck from them. Customer service is top notch always there when you need them
Toyota of Scranton is great! Everyone is alwas nice and I love the shuttle service.
I am a long time customer. Great customer service and attention to detail. Kacie is wonderful to work with.
My Camry is always taken care of and thoroughly gone over. This time, there was a hidden problem but they took the time necessary to find it. Then it was a relatively easy fix compared to what could have happened if they were not so dedicated to locating a tiny problem which could have turned into a dangerous problem.
not my favorite car buying experience but I didn't have much time to shop around.
Great communication and patience. Answers all questions we had. Repeat costumer and we will be back
Stephanie is very professional and provides superior customer service every time I bring my vehicle in for service.
Stephanie is the best: professional, personable, and knowledgeable. If there is no Stephanie I would go somewhere else.
The Toyota of Scranton dealership is very understanding of issues and listen to what the customer is saying and do their best to assist and correct the problem. They are dedicated to keeping the customer happy and have demonstrated a willingness to make things right and remain loyal to their customers. Stephanie is the best service manager and she has called to ensure we are satisfied with any work that is done on the vehicle. Jordan,our sales representative, was friendly and courteous throughout the entire purchase process and he continues to ask if he can help in any way. ... Read More DealerRater - Oct 8, 2026
Very professional from start to finish . The receptionist was pleasant and very helpful and knowledgeable. The mechanic was also very good
Amazing the professionalism and superior customer service I received during service. I’m 62 and owned many cars, never received the great service as I did from Matthew and the Toyota team.
(Translated by Google) Good afternoon. Can someone advise me if I need an appointment before taking my truck in for a checkup because it's malfunctioning under warranty? (Original) Buenas. Tardes alguien que me asesore si necesitó primero una sita o no para llevar mi troca aser revisar por que me anda fallando por la garantia
Toyota of Scranton was overall very professional in every way and helped make the car buying process very simple and not stressful!
Toyota of Scranton is a top notch dealership. One of the best dealerships in our region. Never once did we felt any pressure from the dealer personnel. Jordan Printz was example what a great salesman should be. He listen to us, as to what we were wanting in a vehicle and answer all and explain all questions and any concerns we had.
Paint is chipping on both sides behind the rear. Doors, I have brought this up to you a couple of times and nothing has been done. It will be rusty by March. I painted cars for 40 years. There is not enough clear and not enough paint on this vehicle. Please take care of this.