Customer Testimonials
This is the fourth or fifth vehicle my wife and I have purchased from this dealership over the past 20 years. I think this alone speaks volumes about our trust in the dealership, the overall ownership and service experience, and our confidence in Toyotas products. It was a pleasure working with Joshua & Jim to get this deal done. It is only a little over a week in the new truck but loving it so far. Thanks guys!!!
Can not fix warrantee issues with my truck then blames it on Toyota. So he is worthless to this customer.
Toyota Scranton has been my preferred dealership for several years now and provides a customer service experience beyond any other dealership I have ever dealt with. The staff is professional, courteous, and communicates well while making sure you get the product you want.
I’ve purchased several vehicles from Toyota of Scranton. Never had any issues. Service is always great. Hailee is a joy to work with.
I feel very fortunate to have Toyota of Scranton service nearby. Jason has been a gift. There have been several issues with my Camry caused by country living and the sweet small wildlife. Whenever I call, they get me in quickly and Jason makes sure I know what is going on and talks me through the progress at each visit. It is necessary for me to wait with my car. Thank you, Jason.
service was fast and the repair was well done Hailee was very good to deal with and very knowledgeable
Taken in on time and service was preformed in a timely manner and a snack voucher was provided.
Love dealing with Toyota of Scranton. I only deal with Stephanie Mcnair one of the managers in services and she is top notch always. Always gets me in and out as fast as they can and ensure my cars drive like they are brand new off the lot still. We bring all our Toyotas to her. See you next service call Stephanie! Thank you for always going above and beyond.
Excellent customer service
David is the best I've been dealing with him for about 5 years and two trucks. He has advised me many time regarding what my truck needed and what was the most important to think about. I enjoy dealing with him when my truck needs maintenance or repairs he is honest and always seams to know what he is talking about. Gary Martin
Worthless platinum warranty that covers nothing. Truck has been to the dealership 2 times still not fixed. Never buy another Toyota, very disappointed with problems with the truck!! Unresolved daily issues that the dealership refuses to fix.
I had an amazing experience working with the Toyota body shop/collision center. They were quick and efficient and great to work with!!
They are very punctual, respectful, and overall very nice to work with. Bought the car here and will continue using their services!
If it weren’t for a few people like Mary Jo and Franko they would have denied to cover and fix a problem under warranty
Cade provided an excellent service, demonstrating highest levels of knowledge, courtesy, and professionalism.
Horrible people that only care about the sale and getting your money. They will screw you when you need them!!!!!!!
Great !
Edward was amazing, kept us updated, had us in and out quickly, even though is was busy. Not surprised it was busy given how great they do their job
The customer service is first class. Everything is so nice and accommodating. Much better than other dealerships.
Got a great deal on oil change. Treated very well by him and others. Thanks again
Great experience having service performed at Toyota of Scranton. Service Advisor David was very knowledgeable and efficient in getting me in and out quickly.
My husband & I needed to buy car on very short notice. Our salesman Ebe & the financial specialist Justin were wonderful to work with. They answered every question we had and worked with us through hiccups as we navigated establishing new insurance on a federal holiday, and we got an incredible deal on our vehicle. The car is beautiful, you’d never know there was a previous owner, their mechanics did an amazing job and even performed further labor upon our request. Highly recommend this dealership & these two gentlemen we worked with directly. They even stayed after hours ... Read More Google - Jun 20, 2026
The wife & I were in desperate need of a new car. Ebe & Justin really came in clutch and helped us get a fantastic deal on our new vehicle. They even stayed after hours to help us close the deal. In short, this dealership has an excellent and transparent staff that will bend over backwards to help you.
Excellent experience.
Jason is always great and accommodating. The work the techs do on my car is always quick and precise. They do a great job!
I bought a 2026 Corolla Cross Hybrid from Toyota Scranton and couldn't be happier. I traded in a vehicle and received a fair amount for it. From sales to financing and a small issue I had with my previous vehicle, the team was fantastic throughout.
This is a group of people that aren't going to try and take advantage of you or cut corners. They'll accommodate you like family - I believe the culture of this dealership is unlike most you'll experience in this country. I've been around, so I can speak to that. There's ... Read More DealerRater - Jun 17, 2026
Very good and efficient service. Jason is a great guy and very courteous and helpful.
It's an excellent dealership with a super helpful and informed staff. I have nothing but good things to say about my dealings with them over the years.
We received excellent service! We speak Spanish, but they made everything easier, and the communication was great.
Great and easy to work with thanks . Thanks for great service buying the truck Great and easy to work with thanks . Thanks for great service buying the truck
ill start with the experience it was smooth easy and relaxed the team did great from the moment we walked in to the moment i drove off in my new to me pre-owned vehicle. If your inn the market for a car and don't want to be in a stress environment definitely pay this fine team especially Jeremiah Kimmel and the wizard Finance manager Matthew Hedden a visit tell them Marcelino Jerez sent you!!
The only problem was that I got our truck inspected and then a week later they send us a coupon for a free inspection for the truck. They should reimburse me for paying for the inspection .
Always good service and timely. Staff are nice and always professional. Wish they offered oil change coupons.
Nice waiting area and service advisors
Kacie, Was wonderful. She made it so easy. Kacie made sure I had no issues with my schedule.
Excellent Service. Pleasant atmosphere. Wonderful people. I went in for a quick oil change, received a voucher for lunch, and left with a cold drink.
Excellent service as always, timely updates on pricing options and service being performed, very happy.
So accommodating to what we needed. Polite and courteous and definitely had the customer interest a priority
Great service provided. I was kept informed of the status of my vehicle. Hailee was very kind and informative.
Toyota of Scranton used to be a great place to but a vehicle from. This last experience however has been terrible!! The staff were both somewhat rude , very pushy and have yet to acknowledge the issue dispite my many attempts to have the situation rectified. I was given a rate which ended up being false and after taking 5,000 from me they let me know the rate would now be higher and nothing could be done. I Spoke with my sales accosiate and the customer relations specialist and its been over a month and and have hears nothing in response. The ... Read More DealerRater - Jun 7, 2026
Purchased a fantastic used car with the help of Josh and Jeff. They were both incredibly helpful and made the process seamless. Highly recommend!
Very pleased with service & staff people. Found them very courteous & friendly.kept me up on procedure while car was being serviced.
Everyone was very nice and helpful. The process to buy a car takes a long time and it was really sweet to be fed during my time there. I've never seen a cafe in a car dealership before. I am enjoying my beautiful new car!
Needed a new gas cap for my 07 Camry hybrid. John at the parts counter was excellent. The behind the scenes people deserve a shoutout too. There was a little mix-up with an order I had called in a few days before. John made it right. He got the order straightened out and had it delivered to my house the next day. Mix-ups happen to everyone but what people do to make it better is what makes all the difference. Thanks John!
First time service for me at Scranton Toyota. Everyone was helpful and friendly. I would recommend.
Jonathan Lane was helpful and informative during my service appointment. And made sure I was satisfied.
Everyone is very attentive, makes sure you know what’s going on every step of the way and the waiting room is comfortable.
Pleasant buying experience., No pressure involved. Quite happy with the deal we received. Will definitely use again.
great service department, very well organized and was a very quick in and out for our appointment
I like working with Hailee. She is very pleasant and right to the point. The only negative I see is that the cost of everything seems so expensive.
The dealership took excellent care of both my truck and myself. I would highly recommend Toyota of Scranton.
Sorry for the delay in writing about my satisfaction with Toyota of Scranton. I was completely satisfied with the work done on my 2016 Toyota 4 Runner Trail. I just purchased new BF Goodrich All Terrain KO3 tires and I wanted to make sure that the tires were fully balanced and the all wheel alignment was also. I won't mention who I bought the tires from but they did a lousy job on both balances. Thanks Toyota for a perfect job on my 4 Runner. Thanks to all involved, including Ashley Ochwat who kept me informed on the work cone on my 4 ... Read More DealerRater - May 27, 2026
I have been a Toyota of Scranton customer for many years. My first Toyota was a 1985. I think I’ve had 12 or more Toyotas I just got a new 2026 Toyota Tacoma Very happy with the product, but also happy with the dealership and service department I usually deal with Doug Stahl for Sales and Jonathan for Service ... both deserve five stars
We have purchased several vehicles from here over the years and always had them serviced there. Staff is always friendly and takes the time to speak with you over any concerns.
Customer service is awesome! Thank you for your service and taking utmost care in my Toyota Tacoma! See ya again soon 😊
Shout out to Joshua Sowers-Sales Associate, at Toyota of Scranton! As a first time purchaser from a dealership, Josh is very knowledgeable, honest, transparent and very personable. Any questions, he'll get the answer. Need help , he will go above and beyond. I would highly recommend Josh as your salesman as well as Scranton Toyota for your next vehicle purchase. The Finace associates are incredible as well! Thank you all! Customer for life!
Very nice efficient dealership. .Service was great. Answered all our questions. All the salespeople chipped in to help.
David is an exceptional service advisor. Everything was. handled efficiently and quickly. Service was finished right on schedule.
Had a wonderful experience at Toyota of Scranton purchasing our SR5 Tundra double cab. The whole team went above and beyond our expectations. Thanks !’
Kacie was very nice and asked about my concerns. She addressed everything I asked about. I was very happy with the service I received.
I had an outstanding experience working with the finance manager at Toyota. He was extremely professional, knowledgeable, and took the time to explain everything clearly throughout the entire process. He made what can sometimes be a stressful experience feel smooth and straightforward. His customer service was exceptional—he was patient, honest, and made sure I understood all of my options. I truly appreciated how helpful and respectful he was from start to finish. If you’re purchasing a vehicle and have the opportunity to work with him, you’ll be in great hands. Highly recommend!
Awesome experience. We were never treated so well. I would never go anywhere else to buy a car or SUV. Everyone we worked with from the top down went out of their way to make us feel at home and without question gave us a great deal with great service
My experience at Toyota of Scranton, where I recently purchased a new vehicle, was excellent in every way! Brad Dwyer, the sales rep I worked with, was wonderful and made the whole purchasing process go smoothly from start to finish. John Lawler also made the financing process quick and straightforward. When I needed a way to get to the dealership to pick up my new vehicle (from 30 miles away), Brad Dwyer really went above and beyond to accommodate my needs -- on short notice, too. Many thanks to all! I would definitely recommend Toyota Scranton to anyone I know.
Jennifer ... Read More Google - May 15, 2026
The service department was a breath of fresh air. Many Service Advisor/Writers who’re ready to take care of you and that service advisor for me was ‘Kacie’. I was late for my original appointment by 2 days and she promptly got me in as soon as she could for a diagnostic for my Lexus RX 350. For getting me in with no appointment and 10+ hour job I had my car in under a week. My vehicle runs and drives perfectly. Kacie even secured a rental vehicle for me when they already had low stock on them. If you value your ... Read More Google - May 13, 2026
Polite and professional, Matthew was able to answer all of my questions and kept me informed the entire time.
great experience in purchasing my new vehicle . Everyone I encountered was very professional and helpful. They made purchasing the new vehicle very easy. I walked away feeling I got a great deal.
The staff are always wonderful every time I go and get my car serviced . I am always kept well informed on everything going on and am always in and out in a decent amount of time. The whole experience is always pleasant.
I have an older Toyota 2005, it doesn't matter always treated with the upmost courtesy and helpfullnes, David Greco and staff go out of their way to help no matter what kind of issue my car is having. Would highly recommend both Toyota and David.
I took interest in a used truck that was on the lot, but it turned out it had not been serviced, detailed, or properly prepared for sale. Despite that, it was still sold to me with the expectation that it would be ready by the end of the second day.
I have already taken two days off work and cannot afford to take additional time off. After speaking with the salesman again, I was informed it may not be ready until next Monday or Tuesday. This situation has been frustrating and inconvenient due to the delays and lack of clear ... Read More Google - May 7, 2026
Amazing service!! Level of service could not have been higher. Great communication and follow up.
Recently visited there for a state inspection and a 20000 mile checkup. Everything went smoothly and quickly. Friendly staff and short wait times. Because I didn't actually have 20000 miles on my odometer as I don't drive as much as I did but still had to come because of the time elapsed from buying my new car I only had to pay for the state inspection. Everything else like oil change and tire rotation and multipoint inspection was covered. I even got a 10.00 food voucher for their in-house coffee and soup and food services. Great experience.
They are always very professional and informative and keep you informed during the service or on the phone
I bought my car from here and always get it service by them. Great experience! My service advisor Kacie is great and polite. Appreciate everything you all do, thank you! 😀🙌
The dealership was kind and informative. The first 2 service were already scheduled' A positive experience all around.
Fantastic service and customer experience from Kacie and team. The cafe was a bonus too, in case you need to work while you wait. Will definitely visit again.
The preowned car I just bought needed a new windshield it was all scraped and Brad Dwyer and the service dept gave me a new one free of charge!
I had such an amazing experience at Toyota of Scranton, and I can’t recommend them enough, especially Jonathan!
As a first-time car buyer, I went in feeling both excited and pretty anxious. I actually had my mind set on a completely different car and brand. The only reason I even stopped at Toyota was because my mom encouraged me to “just look,” since we’ve always been a Toyota family.
Jonathan completely changed my entire experience. His personality, humor, and knowledge made me feel comfortable right away. He really listened to what I was looking for and ended up ... Read More Google - May 4, 2026
Another great experience with the team got a rav four with my mom and she is so happy I’ll be back for a new Carrola In two years thanks guy y’all are fantastic 🙂
Stephanie was kind and informative. It was my first time getting my car serviced and she explained what they will be doing in words I understood.
Stephanie and the service dept are wonderful. Stephanie was patient and kind guiding me through the whole process. Everyone was on time and the waiting area is extremely comfortablew
Unbelievable experience from this dealership; Toyota Of Scranton. Very transparent with an awesome quality car. Sale person Brian B. Was extremely helpful; amazing and honest. I wish all dealership where like this. Great price and quick sale in in which we test drove the car, had the inspection checks completed; paid/registration car and closed the deal in about 2hrs. Thank you again.
The fact i was able to get what i wanted and it was a smooth transaction made my life easier
Second time buying from here. Ahmad was the salesman both times and it’s been positive experiences. They take care of you and the atmosphere is nice. Justin in finance made everything so easy and seamless! Positive all around, thank you!
I was super nervous about doing business with a big dealership for the first time, especially alone because of all the horror stories you hear lol. But I genuinely cannot recommend Toyota of Scranton enough! They did most of the work over the phone/texting and worked with my busy schedule while I was at work which was great. They found me the perfect car and worked with me and my old car despite some difficulties on my end and they made sure I walked away with a brand new car, and payments and warranties that worked for me. They ... Read More Google - Apr 24, 2026
Jason was the best service advisor I’ve experienced! Very thorough and knowledgeable. He’ll be the only one I work with there now.
Very happy with my purchase, everyone was super friendly and helpful from start to finish
Ashley us always a joy to work with as mh advisor a shower rhe dealers techs are the best.
My experience with Steven was outstanding ,he is very good at what he does. Thanks for the great service.
All around wonderful experience. David was great to deal with and answered all questions and concerns
Jason & his staff, are very thorough going over my car, when it’s time for maintenance service. Great job!
Efficient courteous thorough thoughtful caring. Ahead of time. I am awed by how pleasant the service experience was. They even gave me a $10 voucher for lunch. Stacie Grieco is a pro.
Justin was great, very helpful and knowledgeable. Very happy with my purchase, this is my third vehicle.
The customer service rep was excellent and kept updated as to the availability of my car.